Privacy Policy

1. Who we are

Vextore ("we", "us") provides a desktop application and website for semantic search across your own files. This policy explains what personal data we process, why, and what rights you have. For any privacy question or request, contact us at support@vextore.com.

2. What we collect

Account data

When you create an account we store your name, email address, and a hashed password (or your Google account identifier if you sign in with Google). We also store your subscription status and plan.

Files you index

When you index files with the desktop app, the files you select are uploaded over an encrypted connection and processed into compact semantic vectors ("embeddings") on secure cloud infrastructure. We do not retain your original file contents after indexing. The searchable index is stored on your own device. We retain the embeddings and related metadata (such as file names and durations) needed to operate the service, along with usage records (how much you have indexed and searched in a billing period) to enforce plan limits.

Payment data

Payments are processed by Stripe. We never see or store your full card details; we store only your Stripe customer and subscription identifiers and your billing status.

Usage analytics

We use PostHog (hosted in the EU) to understand how the website and app are used. This includes page views, feature events, and session replays of website visits. Replays may include text you type into non-sensitive fields such as the demo search bar; password fields are always masked. Analytics data is associated with a randomly generated identifier, and with your account once you sign in.

Cookies

We use a session cookie to keep you signed in, and analytics cookies set by PostHog. We do not use third-party advertising cookies.

3. Why we process it (legal bases)

We process account, file, and payment data to perform our contract with you (providing the service you signed up for). We process analytics data based on our legitimate interest in improving the product. We process data to comply with legal obligations such as bookkeeping requirements.

4. Who we share data with

We share data only with the categories of processors needed to run the service:

• Cloud infrastructure and AI processing providers — file content is processed during indexing, and our servers and website are hosted, on established cloud platforms acting on our instructions.
• Stripe — payment processing and billing.
• PostHog (EU) — product analytics and session replay.

We do not sell your personal data. A current list of our processors is available on request at support@vextore.com.

5. How long we keep it

Account data is kept while your account exists. Uploaded file contents are deleted after indexing completes. Usage records are kept for as long as needed for billing and accounting. If you delete your account, we delete or anonymize your personal data unless we are legally required to keep it (for example, invoices).

6. Your rights

Under the GDPR you have the right to access, correct, delete, and receive a copy of your personal data, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To exercise any of these rights, email support@vextore.com. You also have the right to lodge a complaint with your local data protection authority (in Sweden, IMY).

7. Changes

If we make material changes to this policy we will update this page and, where appropriate, notify you by email. Continued use of the service after changes take effect means you accept the updated policy.